Ink jet cartridge installation problem

[Sneagle02]

I took out the photo cartridge in my printer, realized I didn’t have a new one so out it back in.  I keep getting an error message.  So I bought a new cartridge but I am still getting the same error message- one of your cartridges is defective or not installed properly.  Help!  The printer won’t work without the cartridge working. 

[sandytechy20]

@Sneagle02

Welcome to HP support community.

Reset the printer

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

5. Turn the printer on.

Update the printer firmware

Refer the steps mentioned in this HP document for firmware update:- Click here

Clean the electrical contacts

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Push the tab on the ink cartridge indicated by the error message, and then pull the ink cartridge from its slot.

      CAUTION: 

   Clean the ink cartridges one at a time. Do not leave an ink cartridge outside of the printer for more than 30 minutes.

   

4. Wipe the copper-colored contact on the ink cartridge with a lint-free cloth.

   

5. Place the ink cartridge to the side, with the contacts facing upwards.

6. Wipe the contacts inside the printhead with a lint-free cloth.

   

7. Insert the ink cartridge into its slot, and then press down on the ink cartridge until it snaps into place.

8. Repeat these steps for any other ink cartridges indicated in the error message.

9. Close the front door and ink cartridge access door.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.