11-19-2019 08:22 PM
I put a genuine HP ink cartridge in recently. The printer would not print. After taking a look in the printer I found the new ink cartridge has leaked all over. I'm looking for the best solution on how to clean this up. Realistically, will I be able to get this printer to work again.
11-22-2019 11:48 AM
@sdochnal, Welcome to HP Support Community!
The ink leakage is not normal in any printer and this is considered to be a hardware issue that requires servicing of the printer.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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