Post new question
Question
Reply
 
Tutor
Posts: 6
Member Since: ‎05-16-2017
Message 1 of 4 (166 Views)
Accepted Solution

Ink system failure - Missing or failed printhead

Product Name: Officejet 7612 printer
Operating System: Microsoft Windows 10 (64-bit)

Received error message "Ink System Failure" and "Missing or failed printhead".  Completed all the steps recommended to no avail. Worked briefly after 16 hours and failed again. Performed all the cleaning etc. however, if I select "Show Me", that does not work either. I have had this printer just two years to the day and its has completely failed. I looked at the suggestions from people on the blog but those steps have not worked for me either. I hate to think I wasted money on this printer. It failed me in the middle of an important project. 

Accepted Solution

Re: Ink system failure - Missing or failed printhead

Jeet_singh, Sorry for the delay. I had to finish my project with another printer due to a time crunch. I left the 7610 off completely for several days. I just turned it back on to follow your suggestions. Immediately it printed what was left in spool and then went into maintenance mode. I just printed out an email successfully. I don't know if this will last since something similar occurred previously but I will keep you posted. Thank you and I will get back to you soon.

View solution in context
HP Support Agent
Posts: 7,075
Member Since: ‎07-26-2016
Message 2 of 4 (135 Views)

Re: Ink system failure - Missing or failed printhead

 

Hi @GMaUSA,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are getting a '0x' error message on your HP OfficeJet 7612 Printer. Don't worry as I have a few steps to help you get through this concern,

 

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to download and install the latest firmware for your printer, click here: http://ftp.hp.com/pub/softlib/software13/printers/OJ7612/OJ7612_R1615A.exe

 

For more details, please follow the steps suggested in the support document for - HP Officejet Printers - 'Ink System Failure' Error Displays

 

If you have followed the steps suggested and still having the issue, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

 

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

Tutor
Posts: 6
Member Since: ‎05-16-2017
Message 3 of 4 (113 Views)

Re: Ink system failure - Missing or failed printhead

Jeet_singh, Sorry for the delay. I had to finish my project with another printer due to a time crunch. I left the 7610 off completely for several days. I just turned it back on to follow your suggestions. Immediately it printed what was left in spool and then went into maintenance mode. I just printed out an email successfully. I don't know if this will last since something similar occurred previously but I will keep you posted. Thank you and I will get back to you soon.

Tutor
Posts: 6
Member Since: ‎05-16-2017
Message 4 of 4 (76 Views)

Re: Ink system failure - Missing or failed printhead

I know it has been awhile but . . . the printer finally failed along with my other printer and a USB port on my PC. Yep, you guessed it if you think something else happened to cause all this - lightening strike directly to my telephone box. However I did manage to salvage one printer by using the power cord from the "dead" printer. So there is always some good somehow. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation