Ink system failure even after brand new catridges

[praspn]

In my HP C410a printer, I started getting HP Ink System failure error 0xc19a0020. So replaced all the cartridges with brand new HP branded cartridges. Still keep getting the same error. Did the power reset troubleshooting step. What else can it be ? I made sure all the contacts of the new cartridges are all clean. Additionally, while I resolve this error, is there a way to use the printer as scanner at least ?

[Mans]

@praspn 

Hello,

To resolve this incident, please reset the printer as follows:

1. On the front panel of the printer, click simultaneously on * and # simultaneously.
2. Press 3, 2, and 9 successively.
3. A hidden menu will appear, click on Service VAx2FN1014AR.
4. Scroll to Resets Menu, and confirm with OK.
5. Scroll to OOBE Reset, and confirm with OK.
6. The printer will turn off, please turn it on again.

Do not hesitate to solicite us if needeed.

Best regards,

[praspn]

Thanks for the above steps. Now the error message changed to "Lift the latch and re-seat the printhead and then lower the latch". I removed all the cartridges and re-seated it couple of times. Not sure what else to do now.

[Mans]

@praspn 

Hello,

It is possible that the print head is faulty or out of date.

To remedy this, proceed as follows:

1. On the front panel of the printer, click simultaneously on * and # simultaneously.
2. Enter special key combo will appear, press 1, 2, and 3 successively.
3. A hidden menu will appear Support menu.
4. Scroll to System Configuration Menu, then confirm with OK.
5. TradeatOOBE will be displayed.
6. Press OK to display TRADE.
7. Press the On/Off button once (The printer will not turn off and the screen will display NO TRADE).
8. Press the back arrow 4 times to return to the printer home screen.
9. Press the On/Off button to turn it off and then on again.
10. The message should disappear.

Do not hesitate to solicit us if needeed.

Regards,

[praspn]

Tried the above steps. Worked till step-8. Currently, displays "No Trade".

Pressing the back arrow 4 times does not seem to do anything.

What am I doing wrong ? (Thanks again for your help)

[Mans]

@praspn 

Hi and thank you for your return,

Please restart the printer and check if the error is still present.

If the error persists, it indicates a hardware problem with the printer.

Do not hesitate to contact us if needeed.

Regards,

[praspn]

Same latch error....after power cycle.

[STUPID3]

I can't find a print screen to enter * # simultaneously. The model I have is an 8710 if that helps any.

Thank you for your help so far hoping to get it working properly instead of occasionally. It does see the levels  in the cartridges.

[praspn]

I replaced the printhead. Now the error is gone and the test alignment page got printed. Thanks a lot for the help in the above steps. Though I installed brand new HP branded cartridges, the ink levels are not updated. I wonder if it is because I used a non-hp branded printhead since I did not want to spend too much more money on this printer. (My next printer is going to be non-hp brand !)