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navery357
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Ink trouble

Deskjet 3050a j611k
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I bought genuine ink from Walmart and after printing 14 pages, I am out of black ink. Why?

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HP Support Agent
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Ink trouble

@navery357

 

Welcome to HP support community.

 

What kind of documents did you print?

Did you print any high quality pictures?

 

Reply with requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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navery357
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Ink trouble

Yes, I printed on high quality picture, but the rest were regular Word documents.

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HP Support Agent
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Message 4 of 4
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Ink trouble

@navery357

 

This sees to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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