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‎02-25-2020 08:17 PM

HP Recommended

Question weddingink

1 REPLY 1

‎02-28-2020 07:04 AM

HP Recommended

Hi @Lulu25

 

Welcome to the HP Support Community. I'd be happy to assist you with the cartridge query. 

 

Use the single-cartridge mode to operate the HP ENVY 4500 series with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. 

 

NOTE: When the HP ENVY 4500 series operates in single-cartridge mode, a message is displayed on the printer display. If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge. When plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is installed.

 

Install both the black and tri-color cartridges in the HP ENVY 4500 series to exit single-cartridge mode. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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