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Inkjet 64XL cartridge is defective

I have repalced a new original HP tri-color 64XL cartridge in my HP Envy 7155 printer and the prints have gaps and lines.  I then used the clean print head software and the cartridge still prints incorrectly.  I removed the cartridge and manually cleaned the head and electrical contacts.  Still prints incorrectly.  I installed another new cartridge and everything prints fine.  How do I proceed with the warranty (expiration date 2020 10/05 Y)?

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Inkjet 64XL cartridge is defective

Hi @dtsmithnet

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

As this is a defective cartridge issue, I'd suggest you Contact HP in your region for further assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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