I have repalced a new original HP tri-color 64XL cartridge in my HP Envy 7155 printer and the prints have gaps and lines. I then used the clean print head software and the cartridge still prints incorrectly. I removed the cartridge and manually cleaned the head and electrical contacts. Still prints incorrectly. I installed another new cartridge and everything prints fine. How do I proceed with the warranty (expiration date 2020 10/05 Y)?