Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Inkjet 64XL cartridge is defective

I have repalced a new original HP tri-color 64XL cartridge in my HP Envy 7155 printer and the prints have gaps and lines.  I then used the clean print head software and the cartridge still prints incorrectly.  I removed the cartridge and manually cleaned the head and electrical contacts.  Still prints incorrectly.  I installed another new cartridge and everything prints fine.  How do I proceed with the warranty (expiration date 2020 10/05 Y)?

HP Support Agent
HP Support Agent
2,013 2,003 94 118
Message 2 of 2
Flag Post
HP Recommended

Inkjet 64XL cartridge is defective

Hi @dtsmithnet


Welcome to the HP Support Community. I'd be happy to assist you


Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.


As this is a defective cartridge issue, I'd suggest you Contact HP in your region for further assistance.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation