02-25-2014 01:36 PM
I'm replacing the black ink cartridge on Officejet Pro 8600. I have tried two diffeerent new cartridges. They are good. When I shake them I can hear the ink in them. For both of them, the printer says Ink Cartridges Depleted. I press OK. I try to copy or print. It says Ink Cartridges Depleted. I've turned it off and on. Nothing will get it to use the new cartridge.
02-25-2014 01:44 PM - last edited on 02-28-2017 05:28 PM by OscarFuentes
Are the replacement cartridges HP or refill/reman? If the former they would be covered by warranty, see here for details.
If they are third party refilled cartridges they will not show proper ink levels unless the remanufacturer has properly reset the ink levels. In this case I would suggest getting genuine HP cartridges or contact your supplier for warranty replacements.
Bob Headrick, HP Expert
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06-23-2014 05:05 PM
I have a similar issue. I get a message ("Depleted cartridges must be replaced to resume printing"). It is on a 6700. The 932 XL cartridge is fairly new, and I think I can hear liquid sloshing when I shake it. I remove and replace it several times, and the message recurs. I replace it with a new HP 932XL. The screen confirms installation of an HP cartridge. The printer whirs, clicks, etc., and then returns the same message.