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‎09-16-2019 07:50 AM

HP Recommended
Product: Lenovo Legion Y520
Operating System: Microsoft Windows 10 (64-bit)
Printer is connected wirelessly to router and to laptop and desktop units. Printer will go to offline status sometimes in the middle of a print job. doing the recommended power cycle will bring the printer back online.
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-16-2019 01:32 PM

HP Recommended

If the router has free RJ45 ports then I would suggest that you connect the 8620 to the router using a RJ45 cable.

If that is not possible then move the 8620 away from the router at least 6 feet & see the that solves your problem.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

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4 REPLIES 4

‎09-16-2019 11:20 AM

HP Recommended

How far from the router is the 8620?

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎09-16-2019 12:44 PM

HP Recommended
It is within three feet of the router.
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‎09-16-2019 01:32 PM

HP Recommended

If the router has free RJ45 ports then I would suggest that you connect the 8620 to the router using a RJ45 cable.

If that is not possible then move the 8620 away from the router at least 6 feet & see the that solves your problem.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎09-17-2019 10:09 AM

HP Recommended
Thanks, Will try this.
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