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Insta ink has run out, I have had wifi the whole time

Envy 5000 printer

Hi,

 

I’ve been using my printer everyday since lockdown as I am a final year student and need to print documents etc to scan and send to my uni. Today it says my printer is low on ink and I won’t receive a shipment for another 7-10days- by this time i will be expected to sit TWO exams, which involves printing out the papers.

My laptop has been connected to wifi the whole time- I know because I use it across wifi and also check the hp app daily- I tried to place an order myself but it doesnt appear to be an option and I assumed the ‘predictive’ system would work.

What to do now? I can’t wait for the ink to arrive- will using separate ink cartridges work? Will hp pay for them?

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Insta ink has run out, I have had wifi the whole time

@Aa1-2_3, Welcome to HP Support Community

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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