Instalação do Cartucho, o carrinho não move.

[lenize]

Comprei uma impressora HP DESKJET Ink Advantage 3787, e não consigo nem instalar os cartuchos, o carrinho não se move, o que fazer?

Poderiam me ajudar?

[Maké]

Hi!, @lenize :

In the future, please write, in this Forum in English Language.

You can see ... https://support.hp.com/in-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/document/c050...

Pode escrever, na ... https://h30487.www3.hp.com/t5/Impressoras-jato-de-tinta-e-laser/ct-p/Impressoras

[lenize]

The links you ´ve pass are not aviable  and I can not open it.Could you please pass them again to me or some other way I can do my request?Thank you very much.

[Maké]

HP DeskJet 3700 Printers - Ink Cartridge Errors

This document is for the HP DeskJet 3720, 3730, 3732, 3733, 3752, 3755, 3758, and DeskJet Ink Advantage 3775, 3776, 3778, 3785, 3786, 3787, and 3788 All-in-One printers.

The printer does not print, and one of the following error messages displays on the computer screen:

• Incompatible Cartridges
• Cartridges Missing

One or both of the Ink Level icons on the printer control panel are blinking, and the Ink Alert light is on or blinking.

Figure : Control panel Ink Level icons and Ink Alert light

1. Ink Level icons
2. Ink Alert light

Step 1: Make sure the ink cartridges are compatible

An ink cartridge error displays if the wrong ink cartridge is installed.

Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

1. Go to HP SureSupply.
2. If necessary, select your country/region.
   Figure : Country/region selector

   
3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

To purchase ink cartridges through other retailers, make note of the following ink cartridges that work with your printer.

HP DeskJet 3720, 3730, 3732, 3733, 3752, 3755, and 3758 All-in-One printers.

Ink cartridge description	North America and Asia Pacific (excluding India, China, Japan, and Indonesia)	Western Europe	Middle East, Africa, Latin America, Japan, and CIS	China, India, and Indonesia
Black ink cartridge	HP 65 Black HP 65XL Black	HP 304 Black HP 304XL Black	HP 123 Black HP 123XL Black	HP 803 Black HP 803XL Black
Color ink cartridge	HP 65 Tri-color HP 65XL Tri-color	HP 304 Tri-color HP 304XL Tri-color	HP 123 Tri-color HP 123XL Tri-color	HP 803 Tri-color HP 803XL Tri-color

HP DeskJet Ink Advantage 3775, 3778, 3776, 3785, 3786, 3787, and 3788 All-in-One printers.

Ink cartridge description	Latin America	Asia Pacific	Europe, Middle East, and Africa
Black ink cartridge	HP 664 Black	HP 680 Black	HP 652 Black
Color ink cartridge	HP 664 Tri-color	HP 680 Tri-color	HP 652 Tri-color

If installing compatible genuine HP ink cartridges did not resolve the issue, continue to the next step.

Step 2: Make sure the ink cartridges are correctly installed

The printer might display an error if the ink cartridges are not correctly installed. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again.

1. Turn on the printer.
2. Open the ink cartridge access door.
   The carriage moves to the center of the printer.
   Figure : Opening the ink cartridge access door

   
3. Wait until the printer is idle and silent before you continue.
4. Gently press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
   Figure : Removing the ink cartridge

   

     CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

   
5. Inspect for and remove any protective tape from the contacts.

     CAUTION:

   Do not try to remove the copper electrical strip.

   Figure : Removing the plastic tape

   
6. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

     NOTE:

   Install the color ink cartridge on the left and the black ink cartridge on the right.

   Figure : Snapping the ink cartridge into place

   
7. Repeat these steps for the other ink cartridge, if necessary.
8. Close the ink cartridge access door.
   Figure : Closing the ink cartridge access door

   

Try to print. If the error persists, continue to the next step.

Step 3: Clean the electrical contacts

The printer might display an ink cartridge error if the ink cartridge contacts are dirty. Unplug any cords or cables, remove the ink cartridges, and then clean the electrical contacts on the ink cartridges and print carriage.

1. Gather the following materials:
   • Clean, dry foam-rubber swabs or a clean, lint-free cloth
   • Distilled or bottled water (tap water might damage the ink cartridge or the printer)
2. Open the ink cartridge access door.
   The carriage moves to the center of the printer.
   Figure : Opening the ink cartridge access door

   
3. Wait until the printer is idle and silent before you continue.
4. Disconnect any cords connected to the printer, such as the power cord and USB cable.
5. Press down on the ink cartridge to release it, and then pull the ink cartridge toward you to remove it from its slot.
   Figure : Removing the ink cartridge

   

     CAUTION:

   Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

6. Hold the ink cartridge by its sides.
   Figure : Holding the ink cartridge by its sides

   
7. Inspect the copper-colored contacts for ink and debris buildup.
8. Gently wipe the contacts with a dry swab or lint-free cloth until they are free of debris.

     CAUTION:

   Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

   Figure : Cleaning the contacts

   
9. Lightly dampen a clean foam-rubber swab or lint-free cloth with distilled water, and then clean the contacts.
10. Lightly dampen another clean foam-rubber swab or lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.
    Figure : Cleaning the carriage contacts

    
11. Wait for the ink cartridge and carriage contacts to dry before you continue (approximately 10 minutes).
12. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
    Figure : Snapping the ink cartridge into place

    
13. Repeat these steps to clean and then reinsert the other ink cartridge.
14. Close the ink cartridge access door.
    Figure : Closing the ink cartridge access door

    
15. Reconnect the power cord or USB cable to the printer, if needed.
16. Turn on the printer if it does not turn on automatically.

Try to print. If the error persists, continue to the next step.

Step 4: Remove and reinsert the ink cartridges again

Repeat the steps you performed earlier in this document to remove and then reinsert the ink cartridges.

  NOTE:

Make sure the ink cartridges snap firmly into place.

Try to print. If the error persists, continue to the next step.

Step 5: Clean the ink cartridge contacts again

Cleaning the ink cartridge contacts again can help resolve the issue. Repeat the steps you performed earlier in this document to clean the contacts.

Try to print. If the error persists, continue to the next step.

Step 6: Reset the printer

Restarting the printer can resolve an ink cartridge error.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 10 seconds.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer, if it does not automatically turn on.
   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
7. Wait until the warm-up period finishes and your printer is idle and silent before you continue.

Try to print. If the error persists, continue to the next step.

Step 7: Install a new ink cartridge

Replace one or both ink cartridges indicated by the blinking Ink Level icon on the printer control panel.

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited warranty information for your supplies.

1. Turn on the printer.
2. Open the ink cartridge access door.
   The carriage moves to the center of the printer.
   Figure : Opening the ink cartridge access door

   
3. Wait until the printer is idle and silent before you continue.
4. Gently press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
   Figure : Removing the ink cartridge

   
5. Remove the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.
   Figure : Removing the ink cartridge from its package

   
6. Remove the plastic tape from the ink cartridge.

     CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Removing the plastic tape

   
7. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

     NOTE:

   Install the color ink cartridge on the left and the black ink cartridge on the right.

   Figure : Snapping the ink cartridge into place

   
8. Repeat these steps for the other ink cartridge, if necessary.
9. Close the ink cartridge access door.
   Figure : Closing the ink cartridge access door

   

• If the error persists after replacing the ink cartridge, service the printer.
• If the error is resolved after replacing the ink cartridge, continue to the next step to align the ink cartridges.

Step 8: Align the ink cartridges

For best print quality, select your operating system to align the ink cartridges.

Align the ink cartridges in Windows

Align the ink cartridges in OS X

After aligning the ink cartridges, the printer is ready to print, copy, and scan.

Step 9: Service the printer

If the previous steps did not resolve the ink cartridge error, service the printer.

Service or replace your HP product if you completed all preceding steps.

To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.

Repair fees might apply for out-of-warranty products.