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Installation error for HP officejet Pro 6978

hp officejet pro6978
Microsoft Windows 10 (64-bit)

I've been trying to install this new 6978 printer via wireless, and when that failed, usb.  I keep getting the same error:

 

 

 'C:\Program Files\HP\HP OfficeJet Pro 6970\DriverStore\YetiV4\hpygid20_v4.inf'

This is a new printer and I'm trying to download the driver to a new Dell latitude 5580 Win10 x64

 

Can anybody help with this?

 

Oh, I'm doing this because the driver for the brand new hp 8710 mysteriously disappeared last Friday and it too would not re-install. I'm even using new usb cable. I'm at my wits end.

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Installation error for HP officejet Pro 6978

Greetings @Forsyth88

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to configure the printer back on your computer, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Are you able to make a copy on the printer? (this would let us know that the printer is working fine.)

 

Request you follow the exact procedure mentioned below to completely remove the printer software and settings from your computer and install it back. 

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right-click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Power On/Connect the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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