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Student
Posts: 1
Member Since: ‎01-03-2018
Message 1 of 6 (292 Views)

Installed a SonicWall Firewall Now I Can't Print

Product Name: HP ENVY 5660 e-All-in-One Printer series
Operating System: Microsoft Windows 10 (64-bit)

Printing worked fine between the HP Laptop (17-x116dx) and the printer prior to installing a SonicWall firewall. Everything on the firewall is open and allowed as it pertains to the wireless network. However now when I try to print anything graphics intensive only the first 1/4 to 1/3 of the page prints. I uninstalled and reinstalled the driver and it didn't help. Any ideas? Thanks in advance for any assistance provided.

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Provost
Posts: 21,074
Member Since: ‎07-30-2012
Message 2 of 6 (271 Views)

Re: Installed a SonicWall Firewall Now I Can't Print

Remove the Sonic Firewall.  Windows firewall works just fine.  If not, contact Sonic company.

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If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired.

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
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Master's Graduate
Posts: 716
Member Since: ‎08-11-2017
Message 3 of 6 (267 Views)

Re: Installed a SonicWall Firewall Now I Can't Print

Hellow Hilltechgeek,

I use Webroot Secureanywhere (Ver 9) and do not get viruses or malware (that I know of).  It comes as part of Geek Squad, which I've used a few times for tech glitches.   Good luck.

 

I am not an HP employee. 

Honor Student
Posts: 2
Member Since: ‎04-06-2018
Message 4 of 6 (154 Views)

Re: Installed a SonicWall Firewall Now I Can't Print

Windows firewall does not work fine, especially for larger organizations.  A physical appliance, such as the SonicWall, is necessary in this day and age, for increased traffic control.  The fact that you would say "remove the SonicWall firewall" is ludacris.  HP should be able to function with other firewall manufacturers besides Windows.

 

Perhaps the proper reply, from an "HP Expert", would be a solution to get the HP print module to work with SonicWall.  A little effort would be greatly appreciated.

Provost
Posts: 31,485
Member Since: ‎11-17-2008
Message 5 of 6 (147 Views)

Re: Installed a SonicWall Firewall Now I Can't Print

If the printer will work OK for the first 1/3 of a graphics page the firewall is not blocking communication, but it may be introducing a timeout or timing delay causing issues.  I would suggest contacting Sonic support.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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Honor Student
Posts: 2
Member Since: ‎04-06-2018
Message 6 of 6 (143 Views)

Re: Installed a SonicWall Firewall Now I Can't Print

That is a helpful reply.  Thank you Bob.

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