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Student
Posts: 1
Member Since: ‎01-03-2018
Message 1 of 3 (59 Views)

Installed a SonicWall Firewall Now I Can't Print

Product Name: HP ENVY 5660 e-All-in-One Printer series
Operating System: Microsoft Windows 10 (64-bit)

Printing worked fine between the HP Laptop (17-x116dx) and the printer prior to installing a SonicWall firewall. Everything on the firewall is open and allowed as it pertains to the wireless network. However now when I try to print anything graphics intensive only the first 1/4 to 1/3 of the page prints. I uninstalled and reinstalled the driver and it didn't help. Any ideas? Thanks in advance for any assistance provided.

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Provost
Posts: 18,625
Member Since: ‎07-30-2012
Message 2 of 3 (38 Views)

Re: Installed a SonicWall Firewall Now I Can't Print

Remove the Sonic Firewall.  Windows firewall works just fine.  If not, contact Sonic company.

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I used to work for HP but I saw the light and retired!

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
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Master's Graduate
Posts: 632
Member Since: ‎08-11-2017
Message 3 of 3 (34 Views)

Re: Installed a SonicWall Firewall Now I Can't Print

Hellow Hilltechgeek,

I use Webroot Secureanywhere (Ver 9) and do not get viruses or malware (that I know of).  It comes as part of Geek Squad, which I've used a few times for tech glitches.   Good luck.

 

I am not an HP employee. 

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