01-03-2018 02:09 PM
Printing worked fine between the HP Laptop (17-x116dx) and the printer prior to installing a SonicWall firewall. Everything on the firewall is open and allowed as it pertains to the wireless network. However now when I try to print anything graphics intensive only the first 1/4 to 1/3 of the page prints. I uninstalled and reinstalled the driver and it didn't help. Any ideas? Thanks in advance for any assistance provided.
01-03-2018 03:23 PM
Remove the Sonic Firewall. Windows firewall works just fine. If not, contact Sonic company.
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired.
Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
01-03-2018 03:33 PM
I use Webroot Secureanywhere (Ver 9) and do not get viruses or malware (that I know of). It comes as part of Geek Squad, which I've used a few times for tech glitches. Good luck.
I am not an HP employee.
04-06-2018 09:06 AM
Windows firewall does not work fine, especially for larger organizations. A physical appliance, such as the SonicWall, is necessary in this day and age, for increased traffic control. The fact that you would say "remove the SonicWall firewall" is ludacris. HP should be able to function with other firewall manufacturers besides Windows.
Perhaps the proper reply, from an "HP Expert", would be a solution to get the HP print module to work with SonicWall. A little effort would be greatly appreciated.
04-06-2018 09:37 AM
If the printer will work OK for the first 1/3 of a graphics page the firewall is not blocking communication, but it may be introducing a timeout or timing delay causing issues. I would suggest contacting Sonic support.
I am not an employee of HP, I am a volunteer posting here on my own time.
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