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AHubbyrn Honor Student
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Installed new black cartridge, but printer says it’s empty and won’t print

Deskjet 3632
macOS 10.14 Mojave

I tried to print something and the paper was blank except for a couple lines. So I changed out my black cartridge. The deskjet is blinking a yellow warning light saying my black cartridge is empty. I put the old (empty) one back in and it says it’s full. Each time I put the new cartridge in, it shows empty. When I try to print I get an error message “check printer for errors.” I have turned it off and on, I’ve unplugged it and reset it... nothing is working. 

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HP Support Agent
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Installed new black cartridge, but printer says it’s empty and won’t print

@AHubbyrn, Welcome to the HP Support Community!

 

Make sure the ink cartridges are compatible

 

Perform step 2 and 3 from this document.

Note: Remove the protective plastic tape from the new ink cartridge before inserting it in the printer.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

AHubbyrn Honor Student
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Installed new black cartridge, but printer says it’s empty and won’t print

I’ve already done all these things. And I’m using the correct printer ink cartridge. It’s the exact same as the old, empty one I took out. It misreads the empty one too. It says that cartridge isn’t empty. 

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HP Support Agent
HP Support Agent
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Installed new black cartridge, but printer says it’s empty and won’t print

@AHubbyrn

 

That's Unfortunate. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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