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HP OfficeJet Pro 8020
Trying to install new printer, but last step - HP Software (123.hp.com) - comes up with my OLD printer HP OfficeJet 6700.
Welcome to HP support community.
Did you uninstall the printer driver from root level before installing the driver?
If not, follow the below steps:
Perform root level uninstallation to remove all the printer related software's.
Download and install printer full feature driver
Click here to download the driver.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Sandytechy20 I am an HP Employee
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