cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 4
101
Flag Post

Instant Ink Error message Preventing Printing

HP Recommended
Deskjet 2620
macOS 10.15 Catalina

My wireless randomly stopped working one day. Tried trouble-shooting and had to connect with a USB, but I gave up when it said I needed 2.4Ghz connection (well I only have one option which is 5G... and I don't understand why it was previously working on 5G and now suddenly it won't work).

 

Now my issue is that I switched to Wi-Fi Direct instead. This worked well for about 1 week. But then I installed my instant ink new cartridge, and since then I have a flashing envelope/ink droplet. Suddenly now I am unable to print because it says "error" on my computer. The information yellow light is blinking. And when I open up HP Smart, it is saying wifi-direct is "connected/on"... but the error won't go away because it says instant ink isn't connected. Well I know instant ink won't work with wifi-direct, but I'd rather be able to print in general than use that service. Another community support person said to turn off web services in advanced settings. This didn't work either.

 

I would like help to solve either of these issues. But figure the second one is easier.

 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
14,452 14,454 1,423 1,657
Message 2 of 4
Flag Post
HP Recommended

Hi @Tiffany289

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

 

HP DeskJet 2620 All-in-One Printer does not support connection to 5 GHZ. Please refer to "Connectivity" section from the Product Specifications Page.

 

Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks. The Printer and  Mac should be on the 2.4 GHz network. 

 

One of the Instant Ink requirement is - A printer with an active Internet connection: The printer must be set up on a wired or wireless network and Web Services must be turned on. This connection is required so that HP Instant Ink can securely monitor your printer’s ink status. A daily connection between your printer and the Internet is not required, but HP recommends that you allow your printer to remain connected as often as possible. After your printer has been disconnected for a few days, you receive reminders to connect. If you fail to connect, eventually your HP Instant Ink cartridges stop printing.

 

With Wi-Fi Direct or USB connection, the Instant Ink server will not be able to monitor the page count and inks levels.  

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
Highlighted
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Per usare la stampante con il wi fi direct senza router bisogna usare cartucce non instant ink.

Questo bisogna dirlo nei manuali delle stampanti

Reply
0 Kudos
Highlighted
Moderator
Moderator
393 383 6 62
Message 4 of 4
Flag Post
HP Recommended

Hey icao 😁

 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation