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‎05-16-2020 11:19 AM - last edited on ‎05-18-2020 07:33 AM by Retired

HP Recommended

I have the same problem too. I have an HP Envy 5030 printer. Just after installing my newly sent black-ink cartridge; the printer and the HP Smart program say I am using a non-compatible HP Instant Ink-cartridge. When I put back the old one, the printer and program are working fine again. The problem seems to be related to the new cartridge. Is it possible to get a new one?

1 REPLY 1

‎05-19-2020 04:14 AM

HP Recommended

Hi @MWijnen

Welcome to the HP Support Community. I'd be happy to assist you.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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