Instant ink issue

[Denmark47]

Purchased the printer and ink cartridge - was then forced to register online and for instant ink to get it working - cancelled instant ink immediately as I had already purchased ink in store.  I printed about 20 pages.  A few days later ink cartridges arrived in the post.  I then get an email with a bill for £5 followed immediately by another telling me that instant ink had been cancelled and the cartridges, which I hadn't ordered, would no longer work. Now I am left with a £5 bill and no ink!

[Drakster]

Hello @Denmark47,

Thanks for reaching out to the HP Support Forums!

I understand that you're unable to use the printer and you canceled your account. I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

First, I would like to explain how the offer for Instant Ink works.

When you first get the printer and set it up you're given the option to enroll. If you opt-out the cartridges can be used as normal. If you accept the offer for Instant Ink you will be prompted to enroll. Therefore, you are not forced to enroll unless you chose to enroll on the printer. Once your enrollment is successful the cartridges are converted to Instant Ink and will not work unless you have an active account. 

If you enrolled and then canceled your account you would still receive a bill. We bill you after you use the service

If you canceled your Instant Ink service you have two options:
1. Re-enroll into the program to be able to use the Instant Ink cartridge that you have in your printer. 
2. Consider purchasing regular cartridges from your local retailer. Once your account has been canceled the Instant Ink cartridges will cease to function and you will be required to purchase ink cartridges for future printing.

NOTE: Instant Ink cartridges only work when you have an active subscription.

If you would like to enroll back into the program, please follow the steps within this guide: 
HP Printers - Enrolling in HP Instant Ink: http://support.hp.com/ca-en/document/c03767639

I hope this information helps. 🙂