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Instant ink saying not compatible

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officejet 4658

I have been using the instant ink cartiridges provided through the post for the last 6 months without issue, Now whenever I try and print the computer tells me that it cant print as the cartirdges are not compatible. Nothing has changed with the printer of computer. I cant work out how to order new cartridges to test if it is the crtirdge. Any help welcome. Thank you 

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HP Support Agent
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Hi @ModCon,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues related to HP Printer. I"ll be glad to help you.

 

To provide you with an accurate solution, I'll need a few more details:

Are you getting this error message on the printer screen or on the computer screen?

Have you recently made any changes on the printer before the issue started?

Have you tried to clean the ink cartridge contacts as well as the print head?

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Next thing, I would suggest here is to follow all the steps suggested in the support document for - HP Printers - 'Incompatible Ink Cartridge' or 'Ink Cartridges Missing' Error Displays

 

Alternatively, As I would be reviewing your account information related to your Instant ink account to help you get the ink cartridge, Let's take this discussion private to avoid sharing your personal information in public. 

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

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Can you please confirm how to send private messages for supoort as I am struggling to find any support. Thank you

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