01-26-2020 10:23 AM
I have just installed a Envy 7855 printer and now experience losing my internet. I have a FIOS G1100 router and have contacted there technician and they don't see a problem on there end. I haven't unplugged the printer yet to see if the problem persists, will do that tonight. I also have a 3rd party router extender which I don't know if it plays into my problem.
Will experiment with different configuration to see if the problem goes away. This post is to see if any one has the same problem and a solution.
01-28-2020 04:02 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the printer keeps losing the internet connection.
Don’t worry, I assure you I will try my best to get this sorted.
Is the printer connected to 2.4GHz or 5GHz frequency?
Meanwhile, I recommend you follow the below steps and check if it helps.
The HP Print and Scan Doctor might get this sorted out
Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe
Run PSDR v5.0.3
Once the PSDR detects the Printer, it will show up the IP address and Software Status.
Select the correct Printer and click on Next.
PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing
Once PSDR goes through all checks and automatic fixes, click on Print a test page.
Regardless if PSDR printed the test page or not, click on “NO PRINT”
PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.
Post restart the PSDR will run automatically to check for more issue. If no issue found close PSDR.
Also, try using the HP Smart App and let me know if that helps. Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh
You can refer to this link: https://support.hp.com/in-en/document/c03561640 for more information on HP Smart App
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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