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Comcast-sucks_2
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Internet provider is claiming my 5740 printer is using 10+ GB/day.

5740 officejet

I am getting charged $90/mo for the last 3 months by my provider as they are claiming that my 5740 printer is using over 10GB of data daily. I tried to explain it wasn’t possible and without confirmation from HP that this printer is Incapable  of using this amount of data they are refusing to refund/credit me. 

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Message 2 of 3
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Internet provider is claiming my 5740 printer is using 10+ GB/day.

Hi

I assume the billing is via the MAC address of the printer?

That is how it is attributed.

 

And turning it off is not an option?

 

 

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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Message 3 of 3
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HP Recommended

Internet provider is claiming my 5740 printer is using 10+ GB/day.

Hi

https://support.hp.com/gb-en/product/hp-deskjet-5740-printer-series/357201/document/c06097712

 

So maybe they are correct?

 

 

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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