02-27-2019 03:01 PM
Error message 0xc19a0003 (problem with print head) I have tried all the trouble shooting recommendations. Is it worth order ing a new print head?
02-28-2019 11:32 AM - edited 02-28-2019 11:34 AM
@SAO58, Welcome to the HP Support Community!
This error message/code is related to the printhead of the printer, let's try the below steps to resolve the same:
Step 1: Reset the printer
1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn on the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.
Step 2: Reseat the printhead up to three times
Follow the steps under Reseat the printhead section, click here
Step 3: Update the printer firmware
The error might occur if the printer firmware is outdated.
NOTE: The HP printer must be connected to a wired (Ethernet) or wireless network with an active Internet connection to receive updates.
From the home screen on the printer control panel, touch the HP ePrint icon .
Wait for the printer to connect to the HP ePrint server.
When the printer connects to the server, the HP ePrint status displays.
Touch Settings on the bottom left corner of the screen.
Touch Printer Update, and then touch Check for Update Now.
Step 4: If you have completed all of the troubleshooting steps and are still experiencing a problem, replace the printhead.
Let me know if this works
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I am an HP Employee
12-05-2019 07:40 AM
Welcome to the HP Support Community.
Regarding the cost of a printhead, I recommend you to contact the HP Support Team. And it would be more cost effective to a get a while new Printer.
Note: Select the country accordingly to get the contact details for support.
I hope this answers your question. Let me know if you need any further assistance.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee