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Is my Hp 350 cartridge fake?

HP 350 Ink cartridge
Microsoft Windows 7 (64-bit)

I bought a recently expired (March 2019) HP 350 ink cartridge. However, my printer C5280 does not recognise it and keeps asking me to insert the cartridge when I already have. I noticed the hanging rack slot is slightly different to other advertised boxes. There is no holographic icon and I'm not sure where the security number is so I can check authenticity. Is it below the expiry date printed on the actual cartridge? Appreciate help. Chrisg149. (Photos below).  HP 350 Cartridge.jpgHP 350 Cartridge box.jpgHP 350 Cartridge number.jpg

 

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Is my Hp 350 cartridge fake?

P.S. The inner package (see photos) has perforations. I thought it was suppose to be airtight?  Chrisg149Perforations?Perforations?Inner packageInner package

 

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Is my Hp 350 cartridge fake?

Hi @Chrisg149

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding this issue, they should be able to help. 

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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Is my Hp 350 cartridge fake?

You cartridge expired in MAR 2019, it's produced sometime during 2017.

HP started to use holograms and made some changes to packaging boxes in early 2019. that's why yours doesn't have a hologram label.

 

Your cartridge looks genuine to me from the pictures you posted, but it's expired. Expired cartridges can cause problems not to be recognised in the printer.



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Is my Hp 350 cartridge fake?

Thanks for your response.  I bought a brand new cartridge (not expired) and it works perfectly.  What made suspicious about the expired cartridge is the package.  If you look at the 2 attached photos you will see the expired package has an unusual narrow plastic hanging slot with logo below (I've highlighted in a yellow graphic box). While the new cartridge has a common triangular slot with logo alongside. 

Expired cartridgeExpired cartridgeNew cartridgeNew cartridge 

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Is my Hp 350 cartridge fake?

Hi Asmita, please see my additional posted info and photos.  Chrisg149

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Is my Hp 350 cartridge fake?

Those are 2 different packaging boxes, that doesn't prove a fake product.

Genuine-HP-350-351-Ink-Cartridge-Set.jpg



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Is my Hp 350 cartridge fake?

Hi Valsimot. Your packaging point accepted.  But when a new cartridge fitted it instantly worked?  I've fitted expired cartridges before that worked okay. This one expired quite recently in March 2019.  Part of me hoping that it is not a fake as I don't want all the hassle of returning it.  But I just felt having paid for a "genuine" cartridge I should double check. Appreciate your thoughts.

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