cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
5 4 0 1
Message 1 of 10
560
Flag Post

Is the HP Envy 4500 compatible with latest W 10 update?

HP Recommended
HPEnvy 4500
Microsoft Windows 10 (32-bit)

Since the last W10 update a few days ago my printer is  showing "no printers added" and the settings screen says "the driver is unavailable", even after I have downloaded it.

 

So is the HP4500 Envy  compatible with the  latest W 10 update.

 

I have installed Office 365 as my PC had to be  reset and I lost outlook and all my archive emails as well, so any help with that would be useful.

 

I have selected W 32 but could be W 64. How do you know? 

 

Thanks

 

George 

9 REPLIES 9
Highlighted
Level 11
Level 11
2,564 2,556 312 647
Message 2 of 10
Flag Post
HP Recommended

Hi 

 

To find the version of the windows follow the link below

 

https://support.microsoft.com/en-in/help/13443/windows-which-operating-system

 

 

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Highlighted
Level 11
Level 11
2,564 2,556 312 647
Message 3 of 10
Flag Post
HP Recommended

Depending on the windows version choose a driver link below.

 

 For 64 Bit

http://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/EN4500_198.exe

 

For 32 Bit

http://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/EN4500_198.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Highlighted
Author
Level 1
5 4 0 1
Message 4 of 10
Flag Post
HP Recommended

Its W 10 but where does it say 32 or 64 bit?

0 Kudos
Highlighted
Author
Level 1
5 4 0 1
Message 5 of 10
Flag Post
HP Recommended

The links you have supplied don't  go to a dowload page. Can yu send me the link for the  page where I can doanload the driver? I have alreday done this but maybe I'm not using the correct link?

 

OJ AIO 4500 G510a NonNetFullWin

 

is what I have downloaded. Is this the correct one?

 

Thanks for your help.

Highlighted
Level 11
Level 11
2,564 2,556 312 647
Message 6 of 10
Flag Post
HP Recommended

Hi

 

the Microsoft link in my first post show's you how to find what windows version you have in your PC

 

the links i have given you is the direct link for the driver as the site was not working properly.

 

 

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

0 Kudos
Highlighted
Level 11
Level 11
2,564 2,556 312 647
Message 7 of 10
Flag Post
HP Recommended

or

 

yu can try this link to the download page, if it works

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-4500-e-all-in-one-printer-series/5304875/mo...

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

0 Kudos
Highlighted
Author
Level 1
5 4 0 1
Message 8 of 10
Flag Post
HP Recommended

OK I have found its W10 X64. I have downloaded the driver for HP envy 4500 but its still not working. Any ideas?

 

Thanks

0 Kudos
Highlighted
Level 11
Level 11
2,564 2,556 312 647
Message 9 of 10
Flag Post
HP Recommended

Did you install it fully? did it give any errors?

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

0 Kudos
Highlighted
Author
Level 1
5 4 0 1
Message 10 of 10
Flag Post
HP Recommended

is there a live chat with HP option? I need to get this printer working to do my job.

 

Thanks

 

George 

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation