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‎08-17-2017 12:37 PM - edited ‎08-17-2017 12:38 PM

HP Recommended
Product: Hp Envy 5541
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Im trying to add credit to my balance in instant ink account. HAve added credit card details Ok, but when I try to add to Prepaid balance I keep getting, Enter your PrePAy Key?

 

Any ideas?

 

Thanks in advance

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-17-2017 01:48 PM

HP Recommended

Hi @Hully2k.

 

Welcome to the HP Forums.

 

You cannot 'Prepay' your account.  The prepaid section are for specific prepaid keys. These are not available for purchase, they can come with select printer models, or as part of some HP promotions.

 

Your best bet if you don't want to provide an active credit card would be to obtain a prepaid credit card, and add that as your credit card on file. 

 

HP Instant Ink - Updating Your Credit or Debit Card Information

https://support.hp.com/us-en/product/HP-Instant-Ink-series/5264756/model/5401249/document/c04957316/

 

I hope this explains it. Let me know if you have any more questions.

 

-Terry

HP Instant Ink Support

TwoPointOh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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1 person found this reply helpful
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2 REPLIES 2

‎08-17-2017 01:48 PM

HP Recommended

Hi @Hully2k.

 

Welcome to the HP Forums.

 

You cannot 'Prepay' your account.  The prepaid section are for specific prepaid keys. These are not available for purchase, they can come with select printer models, or as part of some HP promotions.

 

Your best bet if you don't want to provide an active credit card would be to obtain a prepaid credit card, and add that as your credit card on file. 

 

HP Instant Ink - Updating Your Credit or Debit Card Information

https://support.hp.com/us-en/product/HP-Instant-Ink-series/5264756/model/5401249/document/c04957316/

 

I hope this explains it. Let me know if you have any more questions.

 

-Terry

HP Instant Ink Support

TwoPointOh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-17-2017 04:48 PM

HP Recommended
Thanks Terry. I thought I could top up as I've still got about £5 prepaid left
Was this reply helpful? Yes No
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