08-17-2017 12:37 PM - edited 08-17-2017 12:38 PM
Im trying to add credit to my balance in instant ink account. HAve added credit card details Ok, but when I try to add to Prepaid balance I keep getting, Enter your PrePAy Key?
Thanks in advance
Solved! Go to Solution.
08-17-2017 01:48 PM
Welcome to the HP Forums.
You cannot 'Prepay' your account. The prepaid section are for specific prepaid keys. These are not available for purchase, they can come with select printer models, or as part of some HP promotions.
Your best bet if you don't want to provide an active credit card would be to obtain a prepaid credit card, and add that as your credit card on file.
HP Instant Ink - Updating Your Credit or Debit Card Information
I hope this explains it. Let me know if you have any more questions.
HP Instant Ink Support