01-20-2020 02:22 AM
Hi, My printer all of the sudden stop working, When I power the printer ON, it just shows vertical bars on the display along the yellow sign and no working noise or any other sign of its working state. I tried to follow some video helps provided by HP, like partial reset #+6 while connecting cord etc. but nothing works. I've also bought another power adopter I thought it could be the reason but didn't help either.
Please guide me how can I fix this? Many Thanks in advance and appreciated!
01-22-2020 12:53 PM
Welcome to the HP Support Community. I'd be happy to assist you. This is not an issue with the power adapter as the printer is powering ON. I'm afraid this is a hardware issue with the printer. Let us try these steps to resolve this issue:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Check for any jams inside the printer. Try re-inserting the ink cartridges and make sure the print carriage moves freely.
Refer to step 1 from this document.
Hope this helps! Keep me posted.
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01-27-2020 11:56 AM
Hi Kumar, thanks for reply. I was away couldn't reply through email.
As I mentioned earlier, I've already tried all these steps but my printer is not doing anything even it's not doing any startup noises. It just show these bars. I can't power off from the button or can't do anything at all.