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Jammed paper message while installing

Hey! Just got a new HP Office Jet 8010 Series, i have started installing and at the last stage (when it should print he alignment page), it says to remove jammed paper and won't proceed. I'm stuck!

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Jammed paper message while installing

Hi @Gabriellina

 

Welcome to the HP Support Community. I'd be happy to assist you with the paper jam issue. 

 

Have you removed all the packing material from the printer? 

 

Let's try these steps - Paper Jam Error 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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