02-12-2020 04:10 PM
K550 not connecting with PC. USB port is functional. Device Manager recognizes only one printer.
02-15-2020 02:19 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- When was the last time it worked fine?
- Have you made any network/router changes?
While you respond to that, let's try these steps:
HP Printer Setup & Software utility: Search Windows for 'HP', and then click the name of your printer in the results to open HP Printer Assistant. Click Utilities or Tools in the top menu bar, click Printer Setup & Software or Device Setup & Software, and then click Convert a USB connected printer to wireless to launch the utility.
Figure: Convert a USB connected printer to wireless utility in HP Printer Assistant
HP Smart app: On the app home screen, look for a Make printing easier by connecting your printer wirelessly message at the top of the window. If it displays, click Learn More to start the guided conversion.
NOTE: If the message does not display, use the method to convert the connection through the HP Printer Setup & Software utility.
Figure: Set up the printer wirelessly in HP Smart
Click here: https://www.youtube.com/watch?v=F3Wilc2hrP0 for the YouTube video showing Converting an HP Printer from a USB to a Wireless Connection in Windows | HP Printers | HP
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee