cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
3 1 1 1
Message 1 of 3
198
Flag Post

Solved!

LAN Connected Network won't print or scan

HP Recommended
Photosmart C6280 All in One
Microsoft Windows 7 (64-bit)

I am running Windows 7 (64-bit) and have an HP C6280 conected to my LAN. My NetGear router shows the printer as a connected device on my networ. Windows Control Panel show the printer as ready and set as default. When I try to print, the output spools to the print spooler, but then shows an Error-Printing and nothing prints. HP Solution Center shows the printer as disconnected.

 

HP Print and Scan Doctor can see the printer, but can't print a test page to it or resolve the problem. Neither can Windows printer troubleshooting. I have manually set the printer IP address and it matches the IP address the driver is using, i.e. 192.168.1.107

 

The only way I have found to resolve the problem is to completely uninstall and reinstall the printer and all HP software associated with it. And then I have to do it again about every 2-3 days.

 

Any ideas?

2 REPLIES 2
Highlighted
Retired
Retired
14,802 13,833 749 1,780
Message 2 of 3
Flag Post
HP Recommended

Hi @SqzBox99,

 

Thank you for joining the HP Forums! 

 

I read your post that you are having a connection issue with your HP Photosmart c6280 on Windows 7. And, I am happy to help! 
 

Please try the steps within these guides: 

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope these guides help! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

0 Kudos
Highlighted
Author
Level 1
3 1 1 1
Message 3 of 3
Flag Post
HP Recommended

RnR,

 

Thank you for the suggestions, but I had done all of that already, severl times. It turns out that BitDefender Firewall was interferring with my printre network connection. After manually fixing the printer IP address and establishing a trusted zone for for the printer's IP address, things seem to have settled down. 

 

Found that solution elsewhere in the HP Forum.

 

Thanks for yor help

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation