02-01-2020 05:22 PM
This little printer has been so reliable I’m hoping I can get a fix for it. I returned from a trip and found the lcd screen on the English or Espanol choices. When I select either on, nothing happens. I’ve unplugged it, plugged it in. I’ve uninstalled it and reinstalled it. Nada. Zip. Nothing. Does anyone have the secret to fixing this? Thanks!
02-04-2020 02:04 PM
@Penny350 Welcome to HP Community!
I understand that LCD screen locked on language selection.
Please perform the hard reset and check for the issue.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed
If the issue still persists, perform the below steps and check.
Touch your desired language, and then touch Yes to confirm the language choice. The Set Region Menu displays.
Touch your desired country/region, and then touch Yes to confirm the country/region choice.
If nothing is happening after you press Yes when your desired language is selected, power the unit off and wait ~ 10 seconds before turning back on and trying again.
Here's a link to setup instructions for the printer
Hope this helps you get setup but post back if your still not having any luck.
Keep us posted,
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