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Pinuccio957
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LCD touch screen on printer 3835 not work at all

HP OfficeJet 3835
Microsoft Windows 10 (32-bit)

LCD touch screen on printer  not work at all. I can print from computer but i can't use LCD on printer

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HP Recommended

LCD touch screen on printer 3835 not work at all

@Pinuccio957
Thank you for posting on the HP Support Community.

 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

  • When was the last time it worked fine?
  • Were there any hardware/software changes made? 
  • Have you performed Firmware update from your PC?

Let's try these steps to resolve the issue: 

Hard Reset: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Perform Firmware Update: Follow steps from the link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-3830-all-in-one-printer-series/7172321...

 

If the issue persists, I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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