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‎01-05-2020 08:46 AM

HP Recommended
Product: Pavillion 15 Touchscreen
Operating System: Microsoft Windows 10 (64-bit)

my new printer  Officejet  5230 works  and connected to network,   can print from phone and tablet.

My laptop,  just wont recognise it.   have gone through all HP Smart

 

HP smart says its connected green button by it the app to finish connection... cant find printer...

 

I guess it is something firewall initiated, but no idea what to turn off or  what to do.

 

HELP!   

 

Thank you

 

Jon

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2020 04:53 PM

HP Recommended

@JDC16,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues printing from your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Do you have the printer full feature software installed on the computer?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

The HP Print and Scan Doctor might get this sorted out

 

Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-07-2020 04:53 PM

HP Recommended

@JDC16,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues printing from your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Do you have the printer full feature software installed on the computer?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

The HP Print and Scan Doctor might get this sorted out

 

Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-11-2020 07:36 AM

HP Recommended

All working thank you!

 

 

jon

 

Was this reply helpful? Yes No

‎01-11-2020 07:52 AM

HP Recommended

Hi @JDC16

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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