01-05-2020 08:46 AM
my new printer Officejet 5230 works and connected to network, can print from phone and tablet.
My laptop, just wont recognise it. have gone through all HP Smart
HP smart says its connected green button by it the app to finish connection... cant find printer...
I guess it is something firewall initiated, but no idea what to turn off or what to do.
Solved! Go to Solution.
01-07-2020 04:53 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are facing issues printing from your computer.
Don’t worry, I assure you I will try my best to get this sorted.
Do you have the printer full feature software installed on the computer?
Meanwhile, I recommend you follow the below steps and check if it helps.
The HP Print and Scan Doctor might get this sorted out
Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe
Run PSDR v5.0.2
Once the PSDR detects the Printer, it will show up the IP address and Software Status.
Select the correct Printer and click on Next.
PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing
Once PSDR goes through all checks and automatic fixes, click on Print a test page.
Regardless if PSDR printed the test page or not, click on “NO PRINT”
PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.
Post restart the PSDR will run automatically to check for more issue. If no issue found close PSDR.
Let me know how it goes and you have a great day!
I am an HP Employee