11-16-2015 01:39 PM - last edited on 03-15-2017 03:36 PM by OscarFuentes
Welcome to the HP Support Forums! I see that you are are getting the error code "E8", when trying to scan. I would like to help you out today. If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos.
The error E8 means, "The product has experienced a fatal error from which it cannot recover." I believe that when you turn on the device, it moves the scanner carriage. If this movement isn't possible then the device fails with E8 error.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. Thank you.
I work on behalf of HP
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11-03-2016 09:42 AM
I have followed alll the steps as advised on this platform. However, it has not worked and my printer still displays the same message error E8. Anybody from HP support forum who has a solution to forward it to me via this platform. I am completed stranded with unprinted course works that I need to submit to my learning institution.
I shall always appreciate your support,