12-03-2019 10:46 AM
Since the latest firmware update my printer refuses to acknowledge compatible cartridges. I am unable to restore my machine to original factory settings because during re-set the WiFi drops out and the process terminates. As this was an issue in 2016 and HP carried out a full reset, has anyone any idea how to help. The Virtual Assistant has no answer nor does it understand my request and my machine ran out of warranty 2 weeks ago. My grandchildren are unable to print school or college homework unless I pay £90.00+ for original cartridges, I am a pensioner living on my pension. Can anyone help please? Thank you in anticipation.
12-05-2019 11:57 AM
@JJRM, Welcome to the HP Support Community!
You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely 70% of refilled cartridges had some form of reliability problem Count on HP original ink cartridges for consistent, worry-free printing.
You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference.
You may try resetting the printer to its factory settings. However, this may not help.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Let me know how this goes.
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