02-13-2020 03:24 AM
When printing I am getting a printed stripe down the side of the 2nd and every subsequent page if printing more than one copy (this is a printed line, it is not cartridge striping or dirt) Any ideas please?
02-17-2020 09:04 AM
Welcome to the HP Support Community.
Does this happen on copies too?
Cleaning the ink cartridges can improve print quality. Clean the ink cartridges from the printer control panel, then evaluate the results.
To avoid issues that require cleaning, always turn the printer off with the Power button.
Load the printer with plain white paper.
On the printer control panel, swipe left on the display, and then touch Setup .
Touch Tools, and then touch Clean Cartridges.
The printer prints a Print Quality Diagnostic report.
Let me know if you see on the report as well.
If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/gb-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095720/...
Let me know if this helps.
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