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Lines on Photo Printing

Envy 5010
Microsoft Windows 10 (64-bit)

I have a new printer and it's printing vertical lines on the left hand side of photos. All other printing seems to be ok.

 

Done the usual procedures cleaning heads/aligning the heads but no luck.

 

I really expect more from a brand new printer.

5 REPLIES 5
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HP Support Agent
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Message 2 of 6
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Lines on Photo Printing

@Woody26

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Lines on Photo Printing

I have re-installed the printer as instructed but it has made no difference to the printing. I still have the problem.

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Lines on Photo Printing

@Woody26

 

Are you experiencing this issue while making a copy as well? 

 

Let me know. 

Asmita
I am an HP Employee

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Lines on Photo Printing

No problems with copying only with photos.

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Lines on Photo Printing

@Woody26

 

Thanks for replying!

 

This could be an issue with the photo paper used, ensure you're using the supported paper type and size. Also, check the driver settings, before you print. Refer to the document HP Printers - How to Print Photos (Windows) for help.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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