01-05-2020 02:49 PM
Officejet 5741 randomly stopped working from pc via wireless and ethernet connection. Printing from phone still works. Attempting to use the Troubleshooting HP Printer Software program. Currently on Solution 2 for wired connection, step b. The "Click here to open the Microsoft support solution" link is nonfunctional. It goes to a dead hp.com page that times out.
Thanks in advance for any assistance.