Long Delays Printing to Envy 5530 All in One

[ppeters86]

Our printer was working wonderfully for a long time.  Now we seem to have an unusual problem.

When we print something, there is a long delay before the printing begins.  Once the printing begins, it happens at the normal speed.  I haven't measured the delay to see if it's consistently the same amount of time.  The delay is measured in minutes.  Often I'll print something and then go do something else until I hear the printer start printing.  During the time that I'm waiting, the printer answers ping packets just fine.  It's responsive to the management tools and access via it's web page (as long as you don't ask it to print something).  This tells me that there isn't a network problem.  T.he network in our house is wireless.  We've tried printing from several different Windows 7 computers and the behavior is the same.

The firmware version on the printer is ORL1CN1547AR.  HP Update says there are no newer drivers available for my system.  I can't find anywhere that my computer will give me the version number of the drivers that are installed.

I have tried power cycling the printer several times.  My laptop gets rebooted daily.

Any idea where to go from here?

[RnRMusicMan]

Hi @ppeters86,

Welcome to the HP Forums! 

I understand that you are getting long delays with your HP Envy 5530 when printing with a wireless connection. I am happy to help! 

For now, please try our HP Print and Scan Doctor, and we will see what happens! 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

Hope this is helpful! 🙂

[ppeters86]

Ran the Print & Scan doctor yesterday  before I posted.  No change in behavior.

[RnRMusicMan · Accepted solution]

Hi ppeters86,

Thank you for trying the HP Print and Scan Doctor for me! 

What happens if you make a copy from the printer's scanner glass? Do you get the same type of delay? Copying Documents or Photos.

In the meantime, let's try disabling IPv6 on the printer to make sure IPv4 is used by your printer and router on your network.

• If your printer has a control panel with a display, find the IPv6 setting from the Advanced network settings menu, and set it to Off orDisabled.

• If your printer does not have a display, use the Embedded Web Server (EWS) to turn off IPv6.

  1. From a computer connected to your network, type the IP address for your printer into the URL field of your Internet browser.

      NOTE:

     If the webpage appears blank, try a different Internet browser.

  2. Click the Network or Networking tab, and then open the section or page for your network type: wired or wireless.

  3. Select Enable IPv4 only (or similar).

     Figure : Example of setting IPv4

     

  4. Click Apply, and then wait until the changes are confirmed.

  5. Try printing again.

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

Hope to hear from you soon! 🙂

[ppeters86]

There were no delays when copying something from the glass.

When I turned off IPv6 on the printer, rebooted the printer and rebooted my laptop, the delays seem to be gone.  I think that was the problem.

Thanks!