02-10-2020 08:47 AM
I just read an entire thread on this.
Did all the recommended steps except call HP Support to find out how to access a "secret menu" to fix it.
Yes, I've hard reset.
Yes, I've cleaned the print heads.
Yes, I am using HP in and it is full.
I have done the above multiple times and still only get color printing. I don't need my word docs in color, but, am now printing them in color just so I can print! If I try to print black - nothing.
Has anyone solved this incredibly annoying problem yet? I actually boxed this printer up and tried to sell it on LetGo, but it didn't sell and went back to my old Brother. I just ran out of ink in my Brother, and in desperation opened the HP, opened a new ink cartridge...and, still having the same issue as when I boxed it up and tried to offload it 6 months ago.
So much for saving time over making a 45 minute trip to the office supply store!
02-11-2020 10:14 AM - edited 02-11-2020 10:16 AM
Welcome to the HP Support Community. Apologies for the inconvenience. Try making a copy in black and check if the issue persists. By this, we can conclude if this is a hardware or a driver issue.
If you have tried the steps mentioned in this document and the issue persists, I'm afraid this could be a possible hardware issue with the printer. Please contact our HP Support team for Service Options:
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
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