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‎01-02-2020 08:27 AM

HP Recommended
Product: Photosmart 5520
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Photosmart 5520 that has been in storage for a few years and now my son wants to take it to University.

 

Before I put the printer in storage, I removed the ink cartridges and can no longer find them (I have e a feeling they were basically empty so I probably threw them away!).

 

I have bought and installed a full new set of genuine HP cartridges but the printer is insisting that I need the 'setup cartridges'.

 

The only options I have on the touch screen are 'Retail Demo' and 'Setup' and neither seem to get me anywhere.

 

Are the cartridges I've bought not 'setup cartridges'?

 

Is there some way to bypass the requirement for 'setup cartridges'.

 

Any advice would be great as my son is due to go back to University soon and wanted to take the printer with him.

1 person had the same question
3 REPLIES 3

‎01-02-2020 11:33 AM

HP Recommended

Hi,

Did you ever set up and used the printer, using its original setup cartridges in the box, or was the printer never initialized?



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‎01-03-2020 03:42 AM

HP Recommended

Hi, thanks for the response. The printer was brand new when I bought it and I used it for a couple of years on and off. I can’t exactly recall what I had to do when I first set it up but I guess I must have used ‘setup cartridges’. Is it possible to buy a new set of ‘setup cartridges’? I haven’t found any online.

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‎01-04-2020 08:01 AM

HP Recommended

Is anybody able to help?

 

I found a similar post where an HP employee emailed instructions to the person. Hopefully the same applies here.

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