cancel
Highlighted
neldar Honor Student
Honor Student
2 1 0 0
Message 1 of 2
59
Flag Post
HP Recommended

Lost admin password for HP Officejet Pro 8620

Hello, we never set an admin password now suddenly there's one on there!  And we can't get in to fix new network settings to print.  Please help us reset/remove the admin password on our HP Officejet Pro 8620.  Using Windows 10. We can't do a restore either because it says it's  "the feature has been locked by your administrator or the person who set up the printer", which is what it says on any of the set up options.  Thank you.

1 REPLY 1
HP Support Agent
HP Support Agent
15,329 14,962 852 964
Message 2 of 2
27
Flag Post
HP Recommended

Lost admin password for HP Officejet Pro 8620

@neldar

 

Welcome to HP support community.

 

I am sending you a private message with the steps which are particular for your printer model to reset the admin password. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation