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HP Recommended
Envy 5055

Any suggestions on how to bypass the ink setup error screen on my hp envy 5055 printer?  I lost the black setup cartridge and am stuck with just color. Any idea on how to bypass the entire setup error screen? I did a reset already. Thanks.

12 REPLIES 12
HP Recommended

@Jamesg123,

 

Welcome to HP Support Community,

 

In order to bypass the setup cartridges and want to use the regular ink cartridges, I believe we can bypass the setup by performing a reset.

 

I am going to send you a private message with the instructions on how to perform an advanced reset. Now these steps are specific to your printer only. 

 

Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

HP Recommended

I have the same problem.  What do i do?  Don't have the SETUP cartridges for my HP Envy 5055.  Would like to be able to use this device

HP Recommended

Hi @Sean_Doolittle

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

HP Recommended

I have the same problem with an HP Envy 5020. Can you help?

thanks!

HP Recommended

Hi @Ned65

 

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Have a great day! 

Asmita
I am an HP Employee

HP Recommended

I have the same problems for the latest version of windows

HP Recommended

Hi @Gotter

 

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Have a great day! 

Asmita
I am an HP Employee

HP Recommended

Perfect, thank you so much!!!!

HP Recommended

@Gotter

 

Happy to help! 🙂

 

Have a great day! 

Asmita
I am an HP Employee

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