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Message 1 of 2
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HP Recommended

Lots of 564xl cartridges... need to exchange

Microsoft Windows 10 (64-bit)

Hi: My HP4620 no longer prints black; I have tried everything and wasted a ton of time trying to repair it.  I now need info on how to get reimbursed or exchange my 564xl cartridges otherwise I will be considering a different manufacturer.  I take really good care of my stuff and this printer just stopped working for no reason.  Pretty frustrating and wasteful now that I have to throw all this plastic and other material in a landfill since I can't get a simple thing to work again. 

         I hope you get this message soon--I need a printer ASAP. 



HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Lots of 564xl cartridges... need to exchange



Welcome to the HP Support Community!


I reviewed your post and I understand that you are looking to exchange the cartridges or get a refund.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you contact support and they will assist you in this regard.


Here is how you can get in touch with support.


1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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