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‎03-24-2019 09:32 AM - last edited on ‎03-24-2019 10:49 AM by Retired

HP Recommended

The problem with my 8610 started right after I installed an update suggested by the printer. Immediately the printer displayed the missing or failed printhead message. I tried the solutions recommneded, reset the printer, hard reset of printer, remove and reseat the printhead assembly three times, remove the ink cartridges, etc. Nothing works. My printer worked just fine until this update. What is HP up to now? Putting malicious updates to kill older printers so we have to buy new ones? As I stated earlier, my printer was perfect until this update. I have been a loyal HP customer for 20 years. Now this event is making me switch.

Brother here I come.

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1 REPLY 1

‎03-25-2019 05:46 PM

HP Recommended

@boomer23

 

Welcome to HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

 

Cheers.

Sandytechy20
I am an HP Employee

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