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HP Recommended
OfficeJet Pro 8725
Microsoft Windows 7 (64-bit)

Hi all,

 

I have a PC running Windows 7 Home Premium 64-bit. This machine has two local accounts configured, one for me and one for my wife. I recently purchased an HP OfficeJet Pro 8725 which I'm really happy with on the whole exept I have this one issue which is doing my head in. The printer is connected to the wired LAN.

 

When I am logged into my account, I can print anything I want from any program, no problem. When I am logged into my wife's account, MSWord and Wordpad refuse to print anything although I am able to print from Notepad and PDFs. If I have the print queue window open when I try to print, I can see the job flash up but it disappears straight away and the printer does nothing.

 

This is infuriating and I would be grateful to anybody who may be able to throw some light onto this problem.

 

Many thanks in advance.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, from your wife's acct. right click on MS Word icon and click run as admin.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

2 REPLIES 2
HP Recommended

Hi, from your wife's acct. right click on MS Word icon and click run as admin.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
HP Recommended

@8lives Many thanks, this did the trick.

 

Not HP related I know, but my next problem was why my wife would need to open Word with admin privileges to be able to print. After some Googling I found that there was a permission problem with her \AppData\Local\Temp folder - in short, her account had no privileges set on the folder whatsoever. Now that I have given her account full control of the Temp folder she can print and no longer needs to open Word with admin rights.

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