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MY HP 7740 OFFICE JET WON'T PRINT HEAVY PAPER

HP 7740
macOS 10.15 Catalina

After several attempts, My printer will not print on 180g paper. It keeps giving me an error message of jammed paper but there is no paper jam. I had looked at the specs and apparently this printer should be able to print on this paper. Please advise

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MY HP 7740 OFFICE JET WON'T PRINT HEAVY PAPER

@CMCCREA, Welcome to HP Support Community!

 

This could be an issue with the used media or the pick-up rollers on the printer. I'd recommend you follow the steps from the document 'Paper Jam' Error.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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