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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-19-2020 01:06 AM

HP Recommended
Product: HP PageWide Pro 477dw MFP
Operating System: macOS 10.14 Mojave

hi there, I've exactly the same issue than on this topic (https://h30434.www3.hp.com/t5/Inkjet-Printing/Blue-error-screen-and-code-B8AD7586/m-p/7296218#M82851...) No replies at this time. 

I am not able to print, I keep seeing a blue error screen and the code B8AD7586. After the printer was switched off and on again  I was able to print 1 test page but then the blue screen reappeared and no further print jobs were possible (just stuck in a queue). Upon switching the printer off and on again I got a message saying it had been switched off but not following the correct process. It looked like the printer was warming up and then when I tried to print something from preview the blue screen reappeared. 

 

Please help, thanks! 

 

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